Quick things to check before calling the Help Desk:
The following are quick checklists of all of the things which are necessary for PARCC testing to be successful, from a technical standpoint. Check these items when you run into a problem:
Chromebooks:
iPads:
Chromebooks:
- The device powered on and has sufficient battery charge for testing
- The device is joined to the D65_Student wireless network
- At the login screen, TestNav was launched from the "Apps" button in the lower left corner (instead of logging into a user's account)
- The browser launched and the page loaded successfully
- The student has their unique "Username" and "Test Code" login credentials
iPads:
- The device powered on and has sufficient battery charge for testing
- The device is joined to the D65_Student wireless network
- Guided Access mode has been configured on the iPad with a secure 4-digit PIN code that the student does not know. Refer to Apple's About Guided Access support document if needed.
- The TestNav iOS app launched successfully, and Guided Access mode was enabled by triple-clicking the home button and selecting "Start", locking the iPad into the TestNav iOS app (so that students may not switch to other applications or go to other websites to look up answers)
- The student has their unique "Username" and "Test Code" login credentials
How to reduce your wait time when calling:
During PARCC testing, there may be a wait to speak with a Help Desk support specialist, so getting to the right person the first time can reduce how much time you spend on the phone.
In all of the above lists, if the problem you encounter is in Steps 1 – 4, call the Help Desk at x4444 and choose Technical Support, Option 1. Do keep in mind the following:
If issues arise from Step 5 onward, the problem is with the PARCC assessment data and you need to contact the Research, Accountability, and Data group by calling the Help Desk at x4444 and choosing Student Data, Option 3. |